Return & Refund Policy

Stykhia LLC Last updated: August 31, 2026

We want you to be happy with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of receiving them, subject to the conditions below.

Return Window

You have 30 days after receiving your item to request a return. Requests made after this period may not be accepted.

Return Conditions

To be eligible for a return, your item must be:

• In the same condition you received it — unworn, unused, and undamaged
• With all original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

Items that don't meet these conditions, or that are sent back without first requesting a return, may not be accepted.

How to Start a Return

1. Email us at info@stykhia.com with your order number and the reason for your return.
2. We'll review your request and confirm whether the item is eligible.
3. If your return is approved, we'll send you the correct return address and instructions on how to send your package.

Please don't send items back before your return has been approved — packages sent without authorization will not be accepted.

Return Shipping

• If your item is defective, damaged, or you received the wrong product, Stykhia LLC covers the cost of return shipping.
• For all other returns (for example, change of mind), the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Please use a trackable shipping method. We cannot be responsible for items lost in return transit.

Damaged, Defective, or Wrong Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away at info@stykhia.com so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, and gases
• Sale items and gift cards

If you're unsure whether your item qualifies, please contact us before returning it.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at info@stykhia.com.

Undeliverable Packages

If an order is returned to us because of an incorrect address, a failed delivery, or a refused receipt, you may be responsible for reshipping costs. We do not provide refunds for packages that cannot be delivered through no fault of our own.

European Union — 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging — along with the receipt or proof of purchase.

Contact Us

If you have any questions about returns or refunds, we're happy to help:

• Email: info@stykhia.com
• Phone: +1 (415) 478-0391
• Address: 100 Park Avenue, New York, NY 10017
• Support hours: Monday–Friday, 9:00 AM – 5:00 PM (ET)